The Other Side of Insurance Denials: A Doctor Opens Up

A doctor who once worked to approve – or reject – insurance claims shares a truth from ‘behind the scenes’, anonymously.

From/about the article: What I found frustrating was the lack of transparency around the guidelines. If physicians could just know the "rules" ahead of time, it could save so much time and effort while maximizing patient care.

I just saw a post of yours from several weeks ago regarding physician reviewers. The question was posed as to whether surgeons should be making determinations around psychiatric issues. You had noted that reviewers may be incentivized to deny.

I can share my brief experience trying on the role of physician reviewer.

Frequently, it didn’t matter what my medical opinion was. The review outcome was based upon a predetermined decision tree that didn’t allow for nuance.

“Was said requirement met?”

“Yes” or “No”?

I was never incentivized to make a determination either in favor of or against a request.

I was never pressured to answer one way or the other AND often the need to exercise my medical judgement was irrelevant due to the existing decision tree.

What I found frustrating was the lack of transparency around the guidelines. If physicians could just know the “rules” ahead of time, it could save so much time and effort while maximizing patient care.

Those are my 2 cents.

I know the conversation is old, but I did want to ‘defend’ the physician reviewers to the degree that they are not (at least in my singular experience) making decisions based on financial incentive.

(The views expressed in this article are those of the author alone and do not necessarily reflect those of SoMeDocs)

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Anonymous

A former insurance physician reviewer

All opinions published on SoMeDocs-Mag are those of the author and do not reflect the official position of SoMeDocs, its staff, or editors. Content on SoMeDocs is intended for informational and storytelling purposes only and should not be interpreted as medical advice, diagnosis, or treatment recommendations. Readers should always seek the guidance of their own qualified healthcare professional regarding personal health or medical decisions. SoMeDocs is a magazine built with the safety of free expression and diverse perspectives in mind.

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