I Got Multiple 1 Star Reviews as a Doctor. So I Did This.

What do you do when you have multiple bad reviews? What if they're all written by one patient? An anonymous confession.

One of my patients decided to drop multiple (at least 15) 1 star reviews on Google business profile.

I went into one of the physician FB groups I am a part of (see our communities page for groups you can join!) and asked for recommendations on lawyers for a possible defamation case.
My 5 star rating dropped to 3.5 stars because of these reviews.
Multiple lawyers suggest to send cease and deceit letter and cost was anywhere from $1500 to $5000 just for the letter.
So I decided to create one on my own using online template with references on defamation laws in CA along with example of prior lawsuits where doctor won the defamatory case against patients posting negative reviews.
My 5 star rating dropped to 3.5 stars because of these reviews.
Many other docs suggested to dilute the negative reviews with positive ones but you can’t really dilute 15 plus bad reviews.
Within one hour of sending the letter via email, all reviews were deleted by patients.

Many other docs suggested to dilute the negative reviews with positive ones but you can't really dilute 15 plus bad reviews. Click To Tweet



Moral of the story:

Doctors (in private practice) are dependent on excellent online reputation to get points, as I have almost zero referral base in my dpc/concierge practice.
Also, bad reviews does affect us when we try hard to do everything right.
So don’t be afraid of these types of patients and fight back.
You can easy send legal notices using online template or if you really want a lawyer you can find one thru legalshield or similar types of membership.


Tweet this:

Earn CME credit:

This learning experience is powered by CMEfy - a platform that brings relevant CMEs to busy clinicians, at the right place and right time. Using short learning nudges, clinicians can reflect and unlock AMA PRA Category 1 Credit.

Leave a Reply

Your email address will not be published. Required fields are marked *

Subscribe To Our Newsletter

Get updates and learn from the best

Uncovering Culinary Secrets

13 culinary medicine articles, released weekly. Written by a certified internal medicine physician, board-certified in culinary medicine & obesity medicine, whose focus is on prevention and treatment of chronic disease.

Susan J. Baumgaertel, MD FACP

Navigating Your Health (with Dr. Susan Baumgaertel)

Dr. Baumgaertel draws upon her 30 years of experience as a physician in primary care internal medicine, and uses her personal story-telling style to communicate with you as if you are sitting right across from her. Pull up a chair and enjoy.

Hope Seidel, MD

Hope Seidel, MD

Our children are an invitation to our growth, and their health depends on our willingness to heal ourselves.

Richa Mittal, MD

Richa Mittal MD

“I share tools to help people live a life in balance in order to have a life well-lived.”

Support A Platform that Celebrates Real Doctors

For just $10 a month, you can help keep this openly accessible site available to all & help us sposnor in more doctors.



Drop your email to get our 5 Tips for Branding as a Professional

I acknowledge that this site is not to be used for medical advice.

Play Video
Our Founder Answers Your BURNING Question


“Why should I become a member of SoMeDocs if I already have my own space online?”