fbpx
Below: What do you do when you have multiple bad reviews? What if they're all written by one patient? An anonymous confession.

One of my patients decided to drop multiple (at least 15) 1 star reviews on Google business profile.

I went into one of the physician FB groups I am a part of (see our communities page for groups you can join!) and asked for recommendations on lawyers for a possible defamation case.
My 5 star rating dropped to 3.5 stars because of these reviews.
Multiple lawyers suggest to send cease and deceit letter and cost was anywhere from $1500 to $5000 just for the letter.
So I decided to create one on my own using online template with references on defamation laws in CA along with example of prior lawsuits where doctor won the defamatory case against patients posting negative reviews.
My 5 star rating dropped to 3.5 stars because of these reviews.
Many other docs suggested to dilute the negative reviews with positive ones but you can’t really dilute 15 plus bad reviews.
Within one hour of sending the letter via email, all reviews were deleted by patients.

Many other docs suggested to dilute the negative reviews with positive ones but you can't really dilute 15 plus bad reviews. Click To Tweet

 

 

Moral of the story:

Doctors (in private practice) are dependent on excellent online reputation to get points, as I have almost zero referral base in my dpc/concierge practice.
Also, bad reviews does affect us when we try hard to do everything right.
So don’t be afraid of these types of patients and fight back.
You can easy send legal notices using online template or if you really want a lawyer you can find one thru legalshield or similar types of membership.

Tweet this out

EARN CME

This learning experience is powered by CMEfy - a platform that brings relevant CMEs to busy clinicians, at the right place and right time. Using short learning nudges, clinicians can reflect and unlock AMA PRA Category 1 Credit.

Ad from SoMeDocs.

SoMeDocs Front Page Header

Marketing physician voices uniquely!

Our Venture Amplifies Healthcare Voices.

Ad from SoMeDocs.

SoMeDocs Front Page Header

Marketing physician voices uniquely!

Our Venture Amplifies Healthcare Voices.

Anonymous Author

A doctor that was wronged.

SoMeDocs

SoMeDocs, short for Doctors on Social Media, is a physician-created & led health media company that aims to build a beautiful catalogue of verified online healthcare voices. Our goals are to teach educated professionals tools for personal success, and to showcase them to the world, and facilitate the connections needed to grow. Join us.

Negotiation series header: David Norris

Negotiate as a Physician and Win

Catch this 8-part series, hosted by physician & business consultant David Norris, MD, MBA & produced by Dana Corriel, MD. Learn to be a stronger negotiator with these important tactics.

Conversations with Shem: Season 2

Medical literature icon Samuel Shem, author of “The House of God” returns for season 2 of conversation, in order to discuss the broken healthcare system. This time, he’s brought the guests!

Doctors on Social Media Teach Podcasting Header Image

Doctors On Social Media Teach Podcasting

Today’s health experts are sharing their expertise in audio format using podcasts. Join us as we explore how we do this and bring on the innovators who are giving it their all.

Heather Signorelli, DO

Heather Signorelli, DO

Physician executive and entrepreneur on a mission to help physicians through a reliable medical billing service.

Mimi Zieman M.D.

Mimi Zieman M.D.

We all have inner voices that need to be listened to, and stories to tell. Voices speaking up for women and justice are needed now more than ever.

Edward S. Rubin, M.D.

Edward S. Rubin, M.D.

I specialize in the treatment of chronic pain of the low back and neck. At my practice I make sure to have all of my patients’ backs in their daily fight against chronic pain.

Meridith Grundei

Meridith Grundei

Perfection is highly overrated. It’s time to start getting comfortably uncomfortable and start sharing your voice with the world!

JD Gershbein

JD Gershbein

“Linkedin is like a raffle; you must be present to win.”

Ann M. Richardson, MBA

Ann M. Richardson, MBA

“The Doctor Whisperer” – Healthcare systems transformation consultant and fierce physician, care team, and patient advocate.

SoMeDocs Logo

The Healthcare Connection Hub

Disclaimer: SoMeDocs assumes no responsibility for the accuracy, claims, or content of the individual experts' profiles, contributions and courses. Details within posts cannot be verified. This site does not represent medical advice and you should always consult with your private physician before taking on anything you read online. See SoMeDocs' Terms of Use for more information.

Grow with us.

We take rolling applications for regular contributors

We had a fantastic turnout and brought a large number of physician contributors on board our 1st & 2nd rounds. If you’re interested in being considered for a future round, submit an application now and we’ll be in touch when it opens. Regularly contributing means you share your thoughts, stories, opinions, or advice on our website, and we make it pretty/circulate. It’s essentially our large effort to collectively market health experts and grow thought leaders. We also consider applications for our “Experts for Health Experts” section, depending on the pitch. Are you ready to join us? If you prefer immediate access & want to build yourself space now, consider becoming a member.

Play Video
Our Founder Answers Your BURNING Question

SoMeDocs

“Why should I become a member of SoMeDocs if I already have my own space online?”