this discussion is based on the following lecture

Insights from a Hospitality Coach: How to Enhance the Patient Experience and Inspire 5-Star Reviews

Lecture was delivered by Adele Milne Gutman, as a part of our “Even Doctors Need ife Lessons” Series
Adele Gutman Milne, a hospitality expert, speaks about enhancing patient experience in a healthcare setting.

The Panel Discussion

Note: this discussion panel was streamed live, into our Youtube channel and the doctors-only Facebook group. See host & panelist bios below.


Dr. Amelia L. Bueche


Dr. Amelia L. Bueche is a specialist in Neuromusculoskeletal Medicine and Osteopathic Manipulative Medicine, nurturing health and empowering patients to realize their amazing inherent capacity. Dr. Bueche founded This Osteopathic Life to expand the understanding and application of osteopathic philosophy beyond the clinical setting, ultimately serving as guiding principles for a cultural revolution grounded in love and humanity.  Dr Bueche is a leader of coaches and a coach of leaders, serving as Chair of Coaching for AMWA IGNITE and is the founder of Coaching For Institutions – Bringing Health to Medicine. She specializes in design and facilitation of coaching programs for physicians at all stages of education, training and practice, helping them unleash their inner potential to develop immunity to burnout and find success in any situation.


This Episode's

Jill Grimes, MD

Dr. Jill Grimes


Dr. Jill Grimes is a nationally recognized medical media expert, award-winning author, medical editor, family physician and proud wife and mom. Her latest book, The ULTIMATE College Student Health Handbook: Your Guide for Everything from Hangovers to Homesickness (Skyhorse, 2020) offers college students (and their concerned parents) practical, evidence-based medical advice, served with a dose of humor. Dr. Grimes’ first award-winning book, Seductive Delusions: how everyday people catch STDs (Johns Hopkins University Press, 2008), has been part of the high school health curriculum in some school districts since 2010. The updated second edition was a 2009 Book of the Year, USA Book News. Curious to learn more? Check out her website JillGrimesMD.com.

Dr. Sheryl Recinos


Dr. Sheryl Recinos is a hospitalist physician trained in family medicine. She lives in Los Angeles with her husband and their 3 children. She is also the author of her award-winning memoir, Hindsight: Coming of Age on the Streets of Hollywood, along with numerous other books. When she isn’t working at the hospital or writing, she spends time with her family or volunteers in her community or abroad. Her favorite community work is with the homeless youth population in Hollywood.

Dr. Parastoo Jangouk


Dr. Parastoo Jangouk is dual board certified in Gastroenterology, Internal Medicine and a life coach. She has particular interest in gut health, brain-gut interaction, gut microbiome, fitness, weight loss and mindset work. Dr Jangouk incorporates her coaching skills in promoting gut health, weight loss and treating patients with functional gastrointestinal disorders. She authored numerous peer-reviewed publications in prestigious medical journals. She is currently living in Austin, TX where she practices Gastroenterology.

I acknowledge that this site is not to be used for medical advice.

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