How to Enhance the Patient Experience & Inspire 5-Star Reviews: Adele Gutman Milne

Adele Gutman Milne, a hospitality expert, speaks about enhancing patient experience in a healthcare setting.

Enhancing Patient Experience

  • The power of Social Proof and Patient Reviews to build your online reputation
  • How to increase the quality and quality of reviews to build your business
  • Embracing feedback and creating a culture of continuous improvement
  • The root cause of patient experience dissatisfaction
  • How to inspire your team to perform at their best
  • How to deliver an outstanding patience experience in the waiting room
  • How to deliver an outstanding patient experience in the exam room


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