Emotional Intelligence for Difficult Conversations

Relationships, professional and platonic, are shaped by what we say and how we say it. Effectively balancing self-awareness, social awareness, self-regulation, and social skills is what will determine your ultimate success, whether you’re connecting with a new colleague, managing a difficult employee, or maintaining a relationship with an old friend.

Participants in this lecture will have the opportunity to discuss how to make emotionally intelligent decisions with their workforce, not only maximizing the productivity of their relationships but also negotiating challenging situations successfully.

By the end of this session, participants will be able to:

• Define the four quadrants of emotional intelligence
• Demonstrate giving and receiving difficult feedback to a manager or employee using emotional intelligence