Marnie Hochman walked into a hospice visit expecting a routine check.

Instead, she found a patient actively dying and a daughter at bedside who did not yet understand how close the goodbye was.

So Marnie did what quiet leaders do.

She got crisis care in place.
She called the daughter who lived out of state.
She explained what was happening.
She helped the family understand the moment they were in.

Then she told the daughter at bedside something every exhausted caregiver deserves to hear:

You are entitled to be a daughter.

This episode of The Other Side of Leadership is about hospice, empathy, teaching, and the kind of leadership that becomes visible when someone needs steadiness most.

Host:

Silvana Fischman, DDS (Intl), MHA, CRC

Guest:

Marni Custer- Hochman, FNP-BC

Producer:

Dana Corriel, MD

Takeaways:

• Leadership is about influence, not titles: True leaders create an impact through empathy and everyday actions.
• Fostering a supportive environment: Encouraging open communication and respect nurtures growth and learning.
• Community engagement is crucial: Real-world experiences shape understanding and compassion in healthcare.
• Quality over quantity: The depth of interactions defines true impact in healthcare settings.